Privacy policy for normelvia.com
Your privacy and data protection are our priority
Introduction to your privacy
We value your privacy and are committed to protecting your information in line with Australian requirements. This policy explains how we collect, use, and store your personal information securely.
By using our market analytics services, you agree to the procedures described here. We outline your rights, our security standards, and all options for managing your data.
What we collect and why
Personal and organisational information is collected only where necessary to provide, support, and improve our analytics services.
Information you provide directly
- • Contact details submitted via website forms
- • Enquiries made by email, phone, or chat
- • Feedback or survey responses you send
- • Subscription or support requests submitted
- • Details provided during service onboarding
Information we collect automatically
- • Usage statistics from site and dashboard interactions
- • Technical device and browser information
- • Aggregate analytics for service improvement
- • Visitor IP addresses for security logging
- • Cookie or tracking technology identifiers
How we use your information
Information is used to deliver, secure, and improve analytics services as well as to keep users informed and supported.
- • Deliver and personalise analytics reports
- • Respond to user requests and support cases
- • Improve website and reporting tools
- • Meet legal and security obligations in Australia
- • Manage account access and permissions
- • Support communication with product updates
- • Send optional service-related notifications
Our commitment: We always ensure that your information is processed and stored using robust security and clear controls in line with relevant laws and regulations.
How and when data is shared
Personal information is shared only as needed to provide our analytics services or comply with legal requirements. We do not sell user data.
Service providers and partners
Third-party vendors only support analytics, infrastructure, and communications. Each partner is vetted for strict privacy compliance.
Legal requirements
We disclose information only as mandated by law, government authorities, or for dispute resolution.
Anonymous service statistics
Non-identifiable usage data is included in general service analytics to track quality and performance.
Your rights and choices
You have clear rights over your personal data. We support requests for access, correction, and deletion in line with Australian law.
- • Access your stored personal data
- • Request corrections to information held
- • Ask us to delete your information
- • Request personal information transfer
- • Object to specific types of processing
- • Ask us to restrict data processing
For any data requests, contact our privacy team. We respond promptly to all access or change enquiries.
How we ensure security
We use a combination of technical and organisational safeguards, including encryption and regular audits, to protect your data.
Technical protection measures
- • End-to-end encryption for all transfers
- • Secure user authentication procedures
- • Regular automatic vulnerability scanning
- • Anonymisation of stored data where feasible
Organisational controls
- • Strict privacy training for all staff
- • Access to data limited by job role
- • Continuous assessment of privacy policies
- • Audit trails for key data activities
How long we retain data
We keep data only as long as necessary for analytics or legal reasons, deleting or anonymising routinely.
- • Basic account and login details
- • Service usage and preferences
- • Support contacts and communications
- • Payment and transaction records
- • Optional service updates and analytics
We regularly review retained information and provide deletion on valid request.
Transferring data internationally
Where required, data may transfer outside Australia only to partners meeting strict compliance and security standards.
- • Transfer under contractual privacy guarantees
- • Partner certification required for access
- • Limited only to essential service support
- • Ongoing monitoring of international partners
Cookies and web tracking
Essential and analytics cookies are used strictly to enhance service performance and maintain basic functionality.
Types of cookies used
- • Critical for site navigation and login
- • Aggregate, anonymised usage improvement
- • Preference tracking for better user experience
- • Support dashboard and reporting features
Browser controls allow you to delete or block cookies at any time for privacy preference.
Changes to this privacy policy
Policy updates are posted here with notice of significant changes provided to registered users.
- • Website banner notification of major changes
- • Email notice to primary user contacts
- • Revision date at policy page top
- • Archived versions available on request
Check this page regularly to review the latest version of our privacy policy.
Contact our privacy team
Please email or call with any privacy enquiry or data request.
normelvia
66 Clarence Street, Sydney, NSW 2000 Australia
Phone: +61.8.8331.9732
Email: content@normelvia.com
Last updated: October 23, 2025
Effective from October 23, 2025